Refund policy

Last Updated: October 27, 2026

Returns: Returns may be requested within 7 days of delivery. Items must be unused, in their original condition and packaging. Customers are responsible for return shipping. All returns must be approved before being sent back.

Cancellations: Orders may be canceled before they have shipped.

Damaged or Incorrect Items: Please contact us immediately if your order arrives damaged, defective, or incorrect.

Non-Returnable Items: Custom items are not eligible for returns

Refunds: Store credit will be applied to approved returns after the returned item has been received and inspected.

Contact Us: For returns, cancellations, or questions, email southerngracethreadco@gmail.com